Member Services Manager

Title: Member Services Manager
Reports To: General Manager
Scope: Full Time, Out of Scope

The Member Services Manager oversees the operation of various units and programs that
supports and advocates for the overall wellbeing of University of Regina students as well as
interacts with students. The Member Services Manager supports and assists the General
Manager in various special projects and takes on any other additional projects as needed. The
Member Services Manager supports the Director of Operations in the administration of services
as needed and where necessary works closely with the Executive Committee and Board on
URSU advocacy campaigns.

Core Competencies
● Customer Focus ● Quality Orientation
● Time Management ● Creative and Innovative Thinking
● Problem Solving ● Accountability and Dependability
● Research and Analysis ● Decision Making and Judgement
● Providing Consultation ● Ethics and Integrity
● Planning and Organizing ● Mediating and Negotiating
● Coaching and Mentoring ● Communication
● Energy and Stress ● Confidentiality and Integrity

Job Duties
● Planning, implementing and assessing all activities conducted within the department as well
as overseeing the hiring, training, and supervision of both students and contract staff as
● Strategic planning, and policy development, implementation and transmission
● Serving on University-wide and/or external committees and boards, and representing URSU
in local, provincial, and national organizations where requested
● Mentors, advises and supports Executive Committee and Directors on URSU advocacy
● Support the Director of Operations with service delivery where necessary
● Support the General Manager and Executive Committee on any projects as needed and
● Assists students to fully engage in the learning process and in acclimation into the University
of Regina community
● Define work objectives, plans, priorities and deadlines and delegate routine tasks
● Review completed work of others to verify technical soundness and adherence to deadlines
● Coach, mentor, and motivate staff in a fair and consistent manner to achieve goals
● Coach employees on practices that promote the value of diversity, safety, and environmental
consciousness in the workplace
● Develop creative recommendations for solving problems that are varied and somewhat
difficult in nature but with limited scope
● Identify and implement changes/improvements to quality improvement processes,
procedures, policies, and plans
● Supervise staff and coordinate activities to ensure successful completion of tasks
● Support in the rolling out of the Universal Bus Pass and Health and Dental plan programs
● Other duties as assigned
● Undergraduate degree in Social Work, Human Justice, Sociology or equivalent cominbation
of experience and education
● A minimum of 2 years of proven experience in campaigns or advocacy
● Student Union experience is preferred
● Some combination of training in mediation and/or dispute/conflict management
● Some training in research, investigation, interviewing and report writing
● Understanding of a wide range of diverse cultures and backgrounds
● Excellent communication, presentation, critical thinking and listening skills
● Proven ability to interpret and apply pertinent legislation, statutes, jurisprudence, policies,
procedures and practices that affect the lives of students
● Be able to communicate effectively with individuals at all levels within the university as well
as with people of all cultures
● Exceptional problem-solving skills and be able to gather information, analyze it and help
individual clients as well as URSU members develop appropriate options and actions

● Proactive and have strong collaborative and consultative skills and participate within the spirit
of engagement throughout the university community
● Knowledgeable about the university structure, culture, policies and practices
● Excellent networking skills and be able to establish and maintain a broad spectrum of
contacts throughout the university community

Work Conditions
● Typical office setting
● Manual dexterity required to use desktop computer and peripherals
● Interacts with public at large
● Sitting for long periods
● Repetitive work
● Overtime may be required

Interested candidates can send their CV and cover letter to

To apply for this job please visit

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