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Who is URSU? Libin Salad Customer Service Representative

Libin Salad (she/her) URSU Customer Service Representative stands outside in front of the Saskatchewan Legislative Building

Libin Salad (she/her) URSU Customer Service Representative

What does your week usually involve in regards to work?

My work week typically revolves around assisting students (and sometimes their parents) with inquiries and concerns revolving around student life, URSU services, and more. I also provide support to the rest of my coworkers and other staff members on campus. 

Are you a student? If so, what year of study and what field?

I am currently in between my studies. I am hoping to get accepted to be a student at a Canadian college of medicine or get into a Health/Biology-related graduate program that pushes me to change the world for the better.

How will this job help you in that field in the future and right now?

Certain experiences and skills that I have gained from working as an URSU Customer Service Representative include, but are not limited to, active listening and effective communication skills, the ability to adapt to many different situations and make sound decisions, and I gained a whole lot more empathy and patience towards the people around me. These traits will help me become a better medical practitioner by being compassionate to patients and willing to take the time to make sure I am able to correctly diagnose them, treat them, and soothe anxious and agitated nerves so they can be comfortable with me as their physician. 

What do you like the most about your job? 

My favourite part of my job has to be a tie with having amazing colleagues (the baked goods help some) and the satisfaction of solving a particularly difficult situation for a student.

What do you like most about working at URSU?

What I love most about working at URSU has to be the slightly relaxed climate as opposed to the environment in retail jobs – it doesn’t feel like employees are numbers racing in a hamster wheel trying to reach their target sales for the month, we are unique and complex individuals who are treated as such. There is a lot of compassion and understanding between coworkers at URSU, and there is always someone willing to give you a hand.

What are the biggest challenges or obstacles? 

Thankfully, since I have worked at URSU for a few years, there aren’t many obstacles in my job. My biggest challenge would be constantly being an updated source of information for students and sometimes staff, so I have to make sure I am on top of any and all questions that I might have come my way. 

How does your work benefit the students of the University of Regina and its Federated Colleges? How does it benefit the community?

My work benefits the student body by providing necessary information to students that allow them to make the best decision for themselves and allows them to familiarize themselves with the campus environment. 

What have you learned during your time working with URSU?

A trait that I expanded on while working at URSU is self-assuredness. I became more confident in the work that I put out and am not shy about asking for assistance when I need it. 

To find out more about available positions and career opportunities at the University of Regina, please visit

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